This delivery policy gives details of the delivery methods, delivery periods and delivery charges that apply to any orders for our products made through our website, by email or telephone.
This policy is a legally binding document, and forms part of the contract of sale between you and us made under our terms of sale.
We use several courier companies depending on the type of delivery service you have requested and the area that your order is being delivered to. We currently use UK Mail, DPD and Royal Mail. The courier will vary based on your location and delivery method selected at the checkout.
If you are not home when Royal Mail attempt to deliver, they will leave your item(s) with one of your neighbours wherever possible, and pop a card through your door to tell you where you can pick up your item(s). If they have Special Delivery or international mail that needs to be signed for, they will still take it back to the local delivery office, so you can either collect it or arrange a redelivery, as normal.
When choosing a standard delivery service, if the product can fit through a letter box and does not exceed the value of £20.00, it will be sent via Royal Mail.
When choosing any Royal Mail delivery options, please make sure you have read and agreed to their terms and conditions concerning delivery promises and insurance allowances. Visit the Royal Mail website for more information.
We offer the option to deliver to any country in the world, however there may be times when the size of your order and unforeseen circumstances mean we cannot deliver to you. We will however let you know if this is the case and try to find another option.
All deliveries must be received in person at the delivery address, and a signature must be provided.
Our delivery service providers will notify you by SMS / email in advance of attempting to make a delivery.
If an initial delivery attempt is unsuccessful, our delivery service providers will make one further attempt to deliver your products.
If the second delivery attempt is unsuccessful, our delivery service providers will leave a card at your address, with instructions on how you may collect your product. Such instructions will include a time limit for collection.
If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free-of-charge).
An indicative list of the situations where a failure to deliver will be your fault is set out below:
The Next day delivery service is only offered for United Kingdom Inland deliveries only; this excludes the Highlands of Scotland, Ireland and other Isles. If placed before 2:30pm, your order will arrive the next working day; excluding public holidays and in circumstances permitting.
If your order is placed on the weekend and you have requested a next day delivery service your order should arrive on Tuesday.
The orders shipping weight is based on volumetric weights, not the items dead weight.
|Country||Criteria||Shipping Cost||Delivery Method||Timescale|
|United Kingdom||Under 1kg||£3.95||Royal Mail||2 to 5 working days|
|United Kingdom||1kg to 5kg||£4.50||Insured Courier||Next day delivery|
|United Kingdom||Over 5kg||£7.50||Insured Courier||Next day delivery|
|United Kingdom||Over £99.00 (Ex VAT)||FREE||Insured Courier||Next day delivery|
|Highlands of Scotland||Per 30kg||£14.40||Insured Courier||2 working days|
|Highlands of Scotland||Over £99.00 (Ex VAT)||FREE||Insured Courier||2 working days|
|Northern Ireland||Per 30kg||£14.40||Insured Courier||2 working days|
|Northern Ireland||Over £99.00 (Ex VAT)||FREE||Insured Courier||2 working days|
|Southern Ireland (Eire)||Per 30kg||£14.40||Insured Courier||2 working days|
|Southern Ireland (Eire)||Over £99.00 (Ex VAT)||FREE||Insured Courier||2 working days|
Unfortunately we cannot deliver to PO Box addresses.
Yes we can, we have no problem sending orders to BFPO addresses but we cannot guarantee that we can dispatch your order VAT free.
Within the EU: Please order as normal using either the online store or telephone. If your BFPO address is eligible for VAT exempt sales you must first send us a copy of the VAT exemption form signed by your CO. Please contact us with this information. We will then dispatch the goods once we have received the form.
Outside the EU: If your BFPO address is outside the EU you will not be charged VAT. However, if it is not obvious that the destination is outside the EU then we will need a copy of a VAT exemption form signed by your CO. We will not ship orders until we have received this form.
The following BFPO addresses are subject to VAT:
All remaining BFPO addresses are tax exempt under article 77/388/EEC. To meet the regulations imposed on us by the Inland Revenue you will need to post, email or fax a copy of the exemption form to us. Click here to find our contact information. Customs & Excise in Rheindahlen have advised that this form can be obtained from most Messes or can found in SOBAG 5205 Annex C. As soon as we receive this form we will credit the Tax back to the account initially charged.